At InfiContent, we are committed to providing a seamless and valuable user experience. While we aim to ensure full satisfaction with every purchase, we also recognize that situations may arise that require clarification on refunds. Please read this Refund Policy carefully before completing a transaction.

1. Nature of Digital Products

InfiContent provides digital services and tools including AI-generated content, templates, media assets, and other automation-based functionalities. Because access to these products is instant and cannot be returned or revoked once delivered, all purchases are generally considered final upon delivery or activation.

2. Refund Eligibility

In certain rare instances, we may issue a refund. Refunds may be considered under the following specific conditions:

• Duplicate Charges: You were billed more than once for the same product or service.

• Access Failure: You did not receive access to the purchased product or package despite successful payment, and our support team is unable to resolve the issue in a reasonable timeframe.

• Technical Issues: You experienced ongoing, unresolved technical problems that directly prevent you from using the service as intended, and you have already sought help from our technical support team without resolution.

Note: Supporting documentation such as screenshots or transaction IDs may be required to verify eligibility.

3. Situations Not Eligible for Refund

Refunds will not be issued in the following cases:

• Change of Mind: Deciding not to use the service after purchase.

• Dissatisfaction with AI Output: Our platform delivers machine-generated content, which may require editing or fact-checking. We cannot guarantee that the results will meet personal expectations or exact requirements.

• Partial Use or Inactivity: No refunds will be granted for unused credits, word allowances, or time remaining in your plan.

• Subscription Renewals: Failure to cancel a subscription before the renewal date does not qualify for a refund. Users are responsible for managing their subscriptions through the account dashboard.

4. Submitting a Refund Request

To request a refund, please follow these steps:

• Contact us by email at billing@inficontent.com.

• Include the following information:

  • Your full name

  • Email address associated with the account

  • Date and amount of the transaction

  • Reason for the refund request, including any relevant details or supporting material

• Submit your request within 7 days of the original purchase date.

Once received, our billing team will review your case and respond within 3 to 5 business days. Approved refunds will be processed to the original method of payment.

5. Final Note

We encourage users to explore our free trial or demo tools before purchasing a paid plan to ensure that our platform aligns with your content generation needs. If you have any questions prior to subscribing, feel free to contact our support team at support@inficontent.com for guidance.

Thank you for choosing InfiContent.